How to return a mobile phone to the store
How to return a mobile phone to the store
When returning a substandard product to the store it is important to follow certain rules. Knowledge of the established norms will allow you to feel confident while communicating with representatives of firms.
You will need
- - sales receipt;
- - cash receipt;
- - warranty card;
- - accessories to the phone.
Instructions
1
After detecting a malfunction in operationmobile phone, start preparing important documents. Initially, you will need the following documents: warranty card, cash and commodity checks. Fold all the accessories that came with the device.
2
Contact the reception specialist. Describe the essence of the malfunction of the mobile device. Present a cash receipt and a warranty card. Transfer the mobile device to the store representative.
3
According to the law, the firm is obliged to accept the goods anddeliver it to a service center. You may be asked to perform this procedure yourself. Take this opportunity if you want to get the SC conclusion as soon as possible.
4
Please note that in case of delayexpertise and repair, you will not be able to file a claim with the vendor. If you are not sure about the quality of the service center, leave the product at the store representative.
5
After receiving the conclusion about the malfunction of the goodsrequire you to provide you with a similar model of the device or to pay monetary compensation. The firm has no right to refuse to you in any of the specified requirements.
6
In the event that the period for carrying out the examination andrepair exceeded 45 days, write a claim. Ask the representative of the company to read it and sign it. Clear a copy of the document and transfer the original to the store employee.
7
Remember that for each day of delay in issuancerepaired goods or its analog you are entitled to claim 1.5% of its value. Those. if the repair lasts 75 days, then you must get your mobile phone and cash compensation at a rate of 45% of its value.
8
Do not conflict with store employees without emergency. Most of the companies happily meet the client, trying to solve the problem as soon as possible.
