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Instructions

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Conflict is a controversial phenomenon. Sometimes it can be called negative if the participants accuse each other, quarrel and can not find the right way out. This leads to a deterioration in relations, claims and grievances. But sometimes this situation gives an opportunity to look at things in a new way, to find a more successful approach than was suggested earlier. This happens if participants are looking for a way out together, offering different ideas, combining the proposed options.

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Cooperation is the search for a solution thatwill suit all parties. None of the participants insists on their position, but only offers their own solution, ascertains their vision. This creates new opportunities. Usually a symbiosis of different views provides effective ways to overcome this crisis. This method is suitable for friendly collectives, where no one wants to stand out at the expense of others, where collective interests are higher than personal ones.

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The device is also a good way out ofconflict. This method is used in the collision of the interests of the leadership and the subordinate. In this case, the position of someone higher in status or morally stronger is adopted. The second participant only agrees with the opinion of an authoritative person, without insisting on his views. Sometimes it is easier to avoid confrontation than to lose in a clash with an unequal opponent. Adaptation can not be called a weakness, often a strategic decision that allows you to stay in the workplace, build friendly relations with others.

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The conflict can be solved through coercion. Participants in this event can be made to follow a specific decision. Here a powerful argument can serve as a social status, position, the availability of maximum experience, a more reasoned position. Having a priority, the person imposes its decision, it is taken for the right, and the conflict is considered to be exhausted. Sometimes this is a variant of self-assertion at the expense of others.

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Any conflict can be avoided, just notparticipate in this action. You do not need to express your opinion or come up with arguments. This is a wise behavior, because you do not need to show yourself. Suitable for people who do not want to be visible, do not seek to promote their ideas or simply do not have them. This way for those who do not have big ambitions, or tries to realize not through problematic situations. Sometimes it is suitable for those who understand the meaninglessness of any confrontation.

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Compromise also provides an opportunity to find a goodthe way to settle everything. It is similar to cooperation, but in this case, each side makes concessions, refuses part of its demands or beliefs. As a result, there is not a new idea, but an average, which suits all the parties to the conflict.

Tip 2: Pre-trial complaint as a convenient way to resolve conflicts

The resolution of arising disputes between the parties inthe court order significantly offloads the courts. In addition, pre-judicial settlement of the dispute that arose allows to avoid additional court expenses.

When the claim procedure for resolving disputes is mandatory

Pre-trial procedure for resolving a dispute is mandatory incases where this is expressly provided for by law. The claim procedure for certain categories of disputes is established by transport legislation (federal laws "On Communications", "On Rail Transport in the Russian Federation", etc.), the Civil Code of the Russian Federation, etc. In the event of a mandatory claim procedure, prior to applying to the court with the statement of claim, the plaintiff should apply to the defendant with a written demand to fulfill the obligations. Documented evidence of compliance with this procedure is attached along with the remaining documents to the statement of claim. Otherwise, the judge will appoint a time limit for compliance with this procedure. Mandatory pre-trial procedure is to resolve disputes arising from transportation contracts, requirements for amendments to the contract or its termination. It is also necessary to comply with the claims settlement of the differences, if it directly follows from the contract.

Claim procedure for resolving a dispute under the terms of a contract

The need for a pre-trial order settlementdisputes may arise from the terms of a particular contract. At the same time, the claims procedure for resolving disputes is valid only if the contract specifies its procedure, form and terms for presenting and reviewing claims. It is also possible voluntary, not compulsory compliance with the claim procedure. In this case, the plaintiff realizes his right. He does not have to send a claim to the respondent, but in order to save time, money and nerves, he realizes this right.

Positive aspects of the claim procedure for resolving disputes

Given the fact that the trialis often delayed and associated with certain court costs, it is much easier, faster and more profitable for the parties to resolve the dispute in a pre-trial order. This is especially true of cases in which the violation of the rights of the plaintiff, arising from the contract and established by the law, is obvious. This minimizes the costs on the part of the defendant. In addition, pre-trial resolution of the dispute is also convenient for courts, as the volume of cases accepted for consideration is reduced. Thus, the claim procedure for resolving cases solves the problem of reducing the workload of the courts, saves time and money for the parties, contributes to the peaceful resolution of disputes.

Tip 3: In what ways can the conflict be resolved?

Under the conflict in psychology is understood the situation,in the root of which lies the contradiction. The views, goals, desires, interests of the parties can disperse. There are five main strategies for resolving the conflict situation.

Which way to resolve the contradiction will chooseeach side, depends on a whole set of factors. This includes personal characteristics, the extent of the harm done, the availability of resources, status, the severity of the problem, and the assessment of the consequences.

Competition Strategy

The strategy of rivalry is expressed in an attemptone side of the conflict to impose another advantageous solution for themselves. It is appropriate to resort to such a strategy if this decision is obviously constructive. Also, if group gain is implied, not an individual. Rivalry is often used by those for whom a particular result is very important. Such people firmly follow their principles. Rivalry can also be used in the absence of the necessary time to implement a more loyal strategy.

Compromise and cooperation

The compromise lies in mutualthe desire to resolve the conflict, mutually conceding to each other. At the same time, opponents partially refuse some of their demands, are ready to forgive and recognize the claims of the opposite side. A compromise will be effective if each side accepts the fact of equality of the opponent. Collaboration is one of the best strategies for resolving the conflict. At the same time, the parties constructively discuss the situation, considering each other as allies. Both sides must abandon prejudice, ignore differences in the social situation of each other.

Adaptation and avoidance

The adaptation strategy is forced orvoluntary refusal of struggle. The conceding party may admit its mistakes or the seriousness of the problem. It can depend on the opposing party, it is necessary to have a good relationship with it. The concession is sometimes resorted to under pressure from a third party. There are also conflict situations, which cause considerable damage to both sides. In this case, one of the parties may surrender, so as not to lose everything. The strategy of avoidance is expressed in avoiding the solution of the problem, when one of the parties tries to get out of the conflict situation with the least losses. Very often they leave the conflict after a number of failures in the applications of other strategies. Thus, the fading of the conflict is initiated. One of the opponents can get tired of the conflict, lose the desire to resolve the situation. He may run out of time for this, and he is avoiding trying to buy time. Sometimes avoidance is used when necessary to deal with their own behavioral strategy.

Tip 4: Conflict as a way to resolve conflict

It is not always possible to resolve conflict situations peacefully and come to a mutual agreement. How in such cases to find an outlet, continuing the conflict?

Instructions

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Find out what is the point of disagreement and what is the purposedispute on each side. In some cases, the conflict flares up because of an incorrectly thrown phrase, a short remark and affects the pride of the interlocutor. In the end, he wants to be apologized to him.

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When the conflict situation seems insoluble,and the thread of conversation is lost, switch the conversation into a new channel. Avoid the topic and bring more ambitious arguments. Try to find common views in the discussion of an extraneous problem. If agreement is found in small, there is a chance later to find a compromise.

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Conflicts often begin because of disagreements andgradually shifting to personal accusations. Agree with insignificant arguments for you, and in important matters, express the opinion and position of authoritative persons. A person does not need to defend himself when he has support. A positive external evaluation can be a sufficient argument for stopping reproaches. Otherwise, emphasize that the enemy is also not faulty and give examples.

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Watch for the logical nature of the opponent's thoughts andpay attention to the discrepancy between facts and reality. Emphasize the interlocutor, if in his arguments there is no causal relationship. Calmly defend your position, leading to objective evidence.

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The task of the dispute may not be the search for truth, butstriving to impose their conviction. Listen to the position of your opponent and give a personal point of view. In conclusion, note that different opinions are not a cause for disagreement.

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The essence of the conflict may lie in deception. Emphasize when you knowingly bring false arguments. As clarity, you can use the answer lie and bring the situation to the point of absurdity.

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Conflict can causeperseverance and unwillingness to admit defeat. The wrangler is ready to conduct the dialogue for an endless time, compose excuses for himself and continue to blame. In this case, interrupt the dispute and refer to more important plans.

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When the conflict comes to a standstill and all are exhaustedarguments, say good-bye to the interlocutor and suggest moving the clarification of the circumstances. Both sides will have time to calmly think about the difficult situation and find a compromise.