Tip 1: How supermarkets deceive consumers

Tip 1: How supermarkets deceive consumers


A weather cloth and a deceit on the street markets - business usual andfor a long time nobody surprises. With the advent of supermarkets and hypermarkets, consumer life, by no means, became simpler. New technologies of deceit, tricks, fraud are daily invented by cashiers, security guards, and also the administration of supermarkets. Explain even the student: you have to cover the costs of theft, the volume of which, according to the Russian Association of Retailers, is more than 4% of turnover.



How supermarkets deceive consumers


It would seem that supermarkets are very convenient: he chose the goods, examined it, no one urges and advises, although all the day you study and read the price list, he packed, weighed, measured, and so on. Pure water is the dust that is put into the eyes of meticulous consumers of supermarkets. Numerous inspections of Rospotrebnadzor and the Society for the Protection of Consumer Rights reveal in most network supermarkets not only poor-quality goods, but also a regular calculation and a kit. The most popular way of deceiving, according to the statistics of inspectors, is the penetration at the counter of such goods, which the consumer did not take. And you check half a meter checks, without departing from the cash register?

1 way to deceive consumers

The first method in rating - punching in check"Invisible" goods. The longer the check, the more vigilant you need to be to the buyer. For example, instead of two cans of beer break through three or add already paid purchase of the previous buyer. The last violation mainly occurs if the previous buyer does not take the check, and the cashier accidentally or intentionally does not reset the information from the computer. It turns out that the buyer takes one packet of milk or frozen pizza, and the person standing behind him with a full cart, is compelled by ignorance to pay "accidentally pierced" the same purchase again from his wallet. From the author: In these situations, the law is exclusively on the consumer side. All deceived buyers advise: check checks without departing from the cash register. For example, if it is really quite coincidentally that three yoghurts are punched at the checkout, instead of two, it's easy enough to understand. You can also ask the store administrator to check the trade balances. The seller will find extra packs of yogurt. But if the cashier has already hidden them, then it will be difficult to prove anything.

2 way of deceiving consumers

Another often-practiced customer cheating -invalid product barcode. The cashier runs the product under the cash register scanner, and the computer reads the price. Sometimes the cashier manually hammers bar codes. Any experienced cashier is well-oriented in commodity codes and without blinking an eye, easily scores a code of expensive or cheap goods. And the cashier knows this perfectly, substituting one or two digits and driving in the wrong goods. The same "tricks" can show and sellers of the trading hall, when in the vegetable or meat department weighed the goods and pasted the price tags. For example, the sausage "Doctor's" seller weighs as more expensive ham or white cabbage is evaluated as a cabbage Peking. From the author: Manipulation with codes is a fairly noticeable fraud, sellers rarely take risks. Most often, the substitution of codes is the unintentional deception of unskilled employees. Therefore, it is not difficult to find out and sort out the canopy with a check.

3 way of deceiving consumers

Quite a brazen way to deceive buyers -different prices in the window and at the checkout. The atmosphere in the supermarket is always aimed at provoking an impulse purchase. And to deal with confusing price lists or to independently compare the articles and codes of goods is unlikely to be any of the consumers. It is spontaneous purchases, the price tag on which you did not find or did not begin to search, subsequently surprise with their true value. In the same category it is possible to carry a sorting. For example, in a box with young potatoes or porcini mushrooms, last year's potatoes or mushrooms turn out to be quite another price category. According to the law, Rospotrebnadzor should monitor the availability and reliability of price tags in supermarkets. But in large supermarkets, the department checks only the number of price lists and names of goods in the display case under the revision. The numbers are the same - everything is fine. A location of price tags, compliance with the layout of the goods - the problem of the seller, and hence, the consumer. An attentive buyer will certainly find a price tag on which the exact name of the product, article and price is indicated. From the author: This situation is the most difficult from a legal point of view. If the total amount of purchases was much higher than expected, immediately check the check. Without leaving the cash desk, call the store manager, go with him to the storefront, check the prices with a check. Most often, in order to return the goods, the price of which turned out to be too high, one has to be persistent, prove the fault of the store by any means - testimony of witnesses, photo fixation, court appeal.

4 way to deceive consumers

A weather cloth in supermarkets is widely practiced,despite the most modern electronic scales. Consumers often forget that some types of goods, for example, fruits and vegetables, as well as sausages and meat, quickly dry up. That's why the products pre-pack packages or grids and stick the price tag with the weight. Supermarkets deliberately mislead consumers by packing products in a substrate or plastic container that weighs 8-10 grams. So, buying, for example, 100 g of Victoria or red caviar, the consumer is forced to pay and packaging at the price of delicacy. It is enough just to go to the public scales and outweigh the goods in order to reveal the calculation. From the author: Manipulations with weight are popular since the times of Soviet trade. Technology does not stand still. Instant freezing of fish and berries with water, deep freezing of stuffed meat, glaze on seafood - buyers pay up to 30% of the price for water. A small weather cloth, of course, is designed for the consumer's inattention. But if you cheated large, you should immediately deal with the administration of the store, giving them all the evidence of their guilt (including melt water).

5 way of deceiving consumers

Sale of "upgraded" products after completionshelf life. Modern consumers keep a close watch on the expiry date, however, the goods that are unfit for food or "renewed" are often found in supermarkets. These products are put on the most prominent, accessible to the consumer places: shelves at eye level, showcases with lighting. Defects, wiping the date or lack of shelf life on the package - a bad signal. You should be careful when buying goods in a vacuum. Carefully read when and by whom the product is packaged, look for the date of manufacture, not the product packaging. Often disguised meat is smeared for pickled shish kebab, grilled chicken - old carcass, under fresh salad - spoiled herring and overdue mayonnaise, etc. From the author: Always uphold your rights. Even if you sold an inexpensive loaf with mildew or last year's waffles. Both sellers and producers are always responsible for the quality of the goods sold in accordance with the law "On Protection of Consumer Rights". By the way, if a check is lost, the consumer again has the right to a refund. If the consumption of a substandard product led to food poisoning, which can be confirmed by a certificate, then the case in court will be unambiguously decided in favor of the consumer. And even with compensation for moral damage. Check the checks without leaving the cash register. Count on your vigilance, attentiveness, foresight and strength of persuasion. Standing on the counter, carefully monitor the cashier and his work. Only with your mindfulness and concentration you will be able to protect yourself from deception. Moreover, not all supermarkets are ready to risk their reputation. And, therefore, not every store trades in a check and a cloth.



Tip 2: How to deceive us in stores


There are many ways to draw more money from the consumer. Buyers should know what to look for when buying a product and how to act if they are being tricked.



How we are deceived in shops


Label substitution

When the expiry date of the goods expires, and it is not yetsold, sellers are obliged to dispose of it. In order not to carry a large loss on the expired goods, on top of the label with the expiration date, paste a new one with other numbers. Often this is done in a hurry - right over the old one. This, having looked narrowly, can be seen in the store. If the deception was discovered at home - you can safely carry it to the store along with a check. The product will either be replaced or its cost will be reimbursed.

Price increase

It happens that when you come home, suddenly you find out,that the cost of the goods is higher than expected. This happens when a price tag was put on the price list, and another one was punched in the check. The store administration claims that the employees did not have time to change the price list. However, it does not matter - they are obliged to sell the goods at the price specified on the price tag. Unfortunately, at home nothing can be done to restore justice, therefore it is necessary to check checks without departing from the cash register.

Adding goods

This is a way that involves "random"increase the quantity of any of the goods in the list. Rarely, buyers who purchase for a week, or even a month, are studying their check. This is the reason for this type of fraud. The cashier punches instead of 5 units 7. Or one - twice in a row (in the check will not be written "goods x2", but there will be a contract "goods, goods"). If a fraud is detected, the cashier dumps everything "for technical failures." The advice here is the same - check the checks. In case of detection of such a situation - it is necessary to record in the plaint book.

Product substitution

Instead of some product, the cashier can drive incheck the products of the same firm, only more expensive. Given that the check is limited to the number of characters for the name of the product, it can be difficult to distinguish, say, "chocolate" from "chocolate sweets." Enter the code for another product is possible only manually. Therefore, be vigilant if you do not read the barcode on the checkout.

Pure divorce

It's just out of the ordinary situations, but theyalso have a place to be. The cashier "accidentally" does not break through the goods, but puts them in the package to the buyer. When the alarm goes off, the guard comes up. Further - it is understandable. The buyer is offered to pay a "penalty" and not call the police. The main thing here is not to get lost and remember the following rules. The guard has no right to search anyone without the presence of the police. Even if he dares to do it - the truth is on the side of the accused. If the store has a camera - it will clearly show that the person put the goods on the tape, and not just the cashier broke it. Therefore, the further affected buyer has the right to write a statement about fraud and extortion. This is not a complete list of fraud, but having studied at least it, you can save yourself from unnecessary expenditure.