How to return goods to the store
How to return goods to the store
After the purchase goods the joy of buying often gives way to grief: you brought the goods home and noticed the marriage or the thing you did not fit. In some cases, you can easily solve this problem return goods in the back score. Relations between the buyer and the seller are regulated by the law "On protection of consumers' rights". It prescribes all requirements for the sale of goods and services, as well as consumer rights and sanctions against sellers.
You will need
- - a statement on the exchange of goods or the termination of the contract of sale,
- - check (if preserved).
Instructions
1
To return a valid goods you have 14 days, but this does not apply to suchcategories such as household appliances, personal products, medicines, plants, textiles, furniture, household chemicals, cars, books, etc. There is a certain list of these goods, which is approved by the Decree of the Government of the Russian Federation of January 19, 1998, No. 55.
2
To return goods please contact score, where you made a purchase, do not forget to takea passport, a check for goods. If you exchange or return a good product, it is desirable that the packaging be preserved (this does not apply to large household appliances), and the appearance (no signs of use, scratches, cracks, etc.) is disturbed. Explain your requirement to the employee scorebut, you can do it orally. According to the Law on Consumer Rights Protection, you can request replacement goods on the other, or the cancellation of the contract of sale and refund.
3
The defective product, if defects are found later than 14 days after the purchase, you can not just exchange or return it. In this case, you will need to tell the specialist scoreand for defects detected during operationobject or thing, marriage, etc. The goods will be sent for examination, which confirms the existence of a factory marriage, and, perhaps, will indicate that the breakdown was due to your fault. You can return the inappropriate goods even if there is no factory packing, cash receipt, presence of traces of exploitation.
4
In case of refusal to return or exchange goods write a written claim to score, indicating all the data on the purchase, the presence of defects, as well as their requirements. The document is made in 2 copies, on one of them the employee scorebut must sign the acceptance. By law, a written application must be answered within 10 days. The response letter will indicate the decision of the administration scorebut about your demand.
5
If score in writing refused to you in replacement (return) goods, you can apply to the court.
