Tip 1: How to claim your claim to the seller?
Tip 1: How to claim your claim to the seller?
Presenting a claim to the seller in writing- the most correct beginning of the resolution of the arisen controversial situation. From the correctness of formalizing the official requirement of the consumer, the transfer of the dispute from the pre-trial stage to the trial process depends.
Sending a written claim to the seller, withon the one hand, excludes the possibility for the seller to refer to the fact that he was not informed of the requirements of the buyer, and on the other hand, the consumer is connected with the formulation of his claim and change it in the future without the seller's consent.
In order to properly draw up a claim,pay attention to the following points. First, its addressee must be clearly and correctly indicated, indicating the status, name, address. It can be a seller, manufacturer, importer, etc. - depending on what caused the demand of the buyer and what it is. For example, you can demand the exchange of goods of inadequate quality only from the seller with whom the sale-purchase transaction is concluded. At the same time, it is important to understand that the requirements are not presented to the outlet, but to the one who carries out the trade - LLC, CJSC, FE, etc. (it can be seen, for example, on the check, product certificate, in the corner of the consumer) .
However, if it is a network of stores operating on behalf of the same legal entity or individual entrepreneur, the claim can be forwarded to any such store.
The claim can be sent by mail orhanded in hands. In the first, the buyer will have proof of its direction, and in the second it is necessary to demand from the store employee to sign for her receipt, specifying the position and the full name.
Secondly, you must specify the information about the buyer (name, address, phone).
Thirdly, the main part of the claim indicatesdate, place of purchase and characteristics of the goods, its equipment, warranty period, etc. Also outlines the shortcomings of the goods. If they are not, then you need to indicate the reasons why the goods did not fit the buyer.
When presenting requirements, it is best to turn toArt. 18 or art. 25 of the Law "On Protection of Consumer Rights" and to quote one of the requirements specified in these articles. The claim must be signed and dated, you can also attach checks or other documents related to the purchase.
Tip 2: How to make a return on services
With violations of consumer rights encountered almosteach of the Russian inhabitants. Unfair sellers can turn a purchase into a big problem. Therefore, you must know your rights and require the seller to comply with them. You can return to the supplier not only the goods, but also the provided Service.
Instructions
1
Know that according to the current Russianlegislation, in case of detection of a defect in the goods, poor quality of the provided service, you have the right to apply to the seller (service provider) with a demand for free removal of the defect, defect. All the relations between the consumer and the seller of goods or services are regulated by the law "On the Protection of Consumer Rights". Based on this law, you also have the right to demand a reasonable reduction in the price of the service you provided. In the event that you decide to take work to eliminate defects on yourself, your right to expect compensation for the costs associated with this.
2
Contact the provider of the service. Their claims and demands for return paid monetary funds, compensation of losses,received as a result of poorly delivered services, better write in writing. Do this in the form of a statement (in duplicate) addressed to the seller, the supplier. On the second copy, the secretary or employee of the organization (enterprise) must sign and the date of acceptance of your document. Keep in mind that your application under the law should be reviewed and satisfied within ten days of filing.
3
If you are denied satisfactionclaims, feel free to go to court. Do not worry about losing or missing a check for the service. Remember that this circumstance can not be the basis for the court in refusing to satisfy your demands. Moreover, besides returning the cost of a substandard service, you also have the right in your application to claim compensation for the moral damage inflicted on you as a consumer due to violation of your rights by the supplier.
Tip 3: How to apply for a new car
When buying a car, not to create yourselfsuperfluous problems, it is necessary to make out it according to the current legislation. Registration of the vehicle is carried out in several stages.
You will need
- - passport;
- - receipt for payment of state duty;
- - documentation.
Instructions
1
To begin, conclude a sales contractcar. Take in the traffic police form of the contract in triplicate and enter in it passport data of its own and the seller, the data of the car. Before filling out, pay attention to the coincidence of the numbers of the body of the vehicle and its parts with the numbers in the PTA. You can fill out the document by hand.
2
After the transfer of funds, sign the contract of sale. The seller should do the same. Two copies of the document leave to yourself, and the third should take the former owner of the car.
3
After the purchase, contact the insurance company to apply for the car insurance policy.
4
Then pay the state fee for registering the car. Save the receipt, as well as other documents.
5
With the documents that you have on hand,go to the district traffic police to put your new car on the record. There, write the necessary statement, a sample of which you will be given. A traffic police officer will check the car's numbers, and if there are no complaints, you will be marked on the application for an inspection.
6
Then go to the registration window. You must have: a driver's license, a sales contract, a receipt for payment of state duty, an insurance policy of OSAGO, an application with a stamp of the State Traffic Safety Inspectorate, a passport of the vehicle. The employee, having checked up your documents, will give out to you the technical passport of the car and registration marks.
