Where to complain about Sberbank
Where to complain about Sberbank
The quality of service in the Savings Bank is now smallwho complains. Complain about Sberbank's attempts to violate legislative and regulatory acts, to deprive customers of some money by imposing unnecessary services, credit cards, commissions, insurance. In all such cases it is necessary to complain to the appropriate authorities.
Instructions
1
First of all, write a complaint to the managementSberbank. It can be addressed both to the head office of the bank and to the branch in which you are served. In the letter, tell in detail the circumstances of the case, indicate in which the bank violated your rights, describe the requirements. Be sure to include your details, return address. Most likely, the bank will respond with a standard unsubscription. But if it comes to trial, it will be seen that you tried to solve the problem peacefully, in pre-trial order.
2
Write a complaint to Rospotrebnadzor in the followingcases: if Sberbank accrued to you commissions and refuses to return them, if you introduced restrictions on early repayment of the loan, if without your notice, the debt was transferred to the collectors. Also write to Rospotrebnadzor in cases where the bank does not want to sue you at your place of residence if it imposes insurance in addition to the loan, if it unilaterally changed the terms of the contract.
3
Complaint to the prosecutor's office, write, if Sberbankdirectly violates your rights, the rights of others or noticed other violations of the law. The Prosecutor's Office, like Rospotrebnadzor, is called upon to defend the rights of Russian citizens in cases when they can not do this on their own or do not have the opportunity to hire a lawyer.
4
Write a complaint to the Central Bank in casesspecific violation of the law, if Sberbank does not provide the information you need, violates the rules for the provision of services. The central bank is a serious body capable of delivering a lot of trouble to violators of the law up to the withdrawal of a license for banking activities. Therefore, the complaint should indicate which laws and regulations were violated by Sberbank. If you are not legally competent, then, writing a plaintive letter to the Central Bank, be sure to consult with a lawyer.
5
Complaint to the Federal Antimonopoly Service (FAS)Write in cases of violation of advertising legislation. That is, when advertising promises one thing, but in reality everything is different - if the bank with its advertising misleads customers, does not convey the terms of the loan agreement. Also in the FAS complain, if Sberbank forces to use the services of a particular insurance or valuation company, thereby limiting competition.
6
If Sberbank disclose your personalinformation, information on your deposits and loans to unauthorized persons, calls by phones that you did not specify in the questionnaires and contracts, you can complain to the police. Or highlight the fact of violations in the press and the media.
