Tip 1: Rules for constructive criticism

Miscellaneous

Tip 1: Rules for constructive criticism

People prefer to hear benevolentstatements about their qualities or the results of the work done. But without remarks, it's sometimes difficult to do, especially if it's about managing the team and solving production problems. One of the secrets of effective communication is the ability to use the rules of constructive criticism.

Evaluate the situation correctly

The reason for criticism often becomesThe specific situation in which a person made a mistake. Before making comments, it is necessary to understand whether in principle this situation can be changed. A negative evaluation will not be useful if the situation can not be rectified. In this case, it's best to refrain from criticism, limiting yourself to regretting what has already happened, but it can not be changed.

Select the place and time for criticism

One of the main rules of constructive criticism -the right choice of place and time for conversation. A public expression of displeasure over the actions of an employee or, for example, a partner in marriage, can cause legitimate irritation and open aggression. Remarks are best done in the absence of unauthorized persons, face to face. In this case, there is a higher probability that the person will be in a positive mood for the conversation and will take the criticism adequately.

Start with praise

Criticism will be constructive if you start withpraise of the guilty person. At the beginning of the conversation, it is best to pay attention to the strengths of his personality and to express appreciation for the real merit. This beginning of communication removes the psychological barrier and tends to positive emotions. Therefore, the just comments made after the praise will be perceived without tension and aggression, which can completely destroy the relationship.

Be objective

When making critical remarks, one should beas objective as possible. The evaluation of the person and her actions, of course, can be influenced by the attitude towards the one who made a mistake, for example, personal dislike. But to express displeasure should be about a particular event: shortcomings in work, misconduct and so on. The transition to the personality, in which the critic does not focus on the objective aspects of the activity, but on the character traits of the criticized, in many cases results in an interpersonal conflict.

Give a chance

Since you began to criticize a person for what they were doing,which can be changed, give him the opportunity to correct the error. Jointly discuss the current situation and outline ways to change it. If it is necessary, offer your help. Such an attitude toward constructive cooperation makes it possible to point out mistakes in the correct form. After such competent criticism, a person will be able not only to "save face", but is fully capable of increasing his self-esteem. The main advantage of constructive approach to criticism lies in the fact that relations are maintained, the probability of destructive conflicts is reduced, and the high efficiency of performing production tasks is maintained, if it is business communication.

Tip 2: How to "teach" your boss?

How to express constructive criticism to his boss so that he accepts it?

Once I witnessed a very unusualdialogue between the boss and his subordinate. The unusual thing was that it was not the boss who busted his employee, but, on the contrary, the subordinate - the boss. If outsiders had entered the room, they would undoubtedly have mistaken the superior of another person. At the same time, the dialogue did not pass on high tones. Just one reasonedly showed the other his errors and suggested ways to solve problem situations. Probably, you thought that the boss was weak-willed and did not enjoy special respect in the team, if he allowed himself to talk to himself. And in vain. The situation was exactly the opposite - our boss was the leader in every sense of the word. After this situation, I thought, what allowed our employee to behave this way and at the same time feel good? It would be logical to assume that this employee managed to invest something in this dialogue that allowed him to neutralize the negative consequences from the situation of the critic's criticism that would have been natural in such a situation. I suggest together to understand these nuances and, if necessary, use our observations in life. To do this, we will immediately turn our observations into practical advice: The first thing that caught your eye in this situation was the respectful attitude of the subordinate to the boss. You can point to the error with respect, or you can be arrogant, putting yourself in the position of a teacher. So, the first rule of constructive criticism of the boss: "Communicate respectfully." Indications of errors were not only respectful, but also contained praise in themselves. It is difficult to imagine immediately, but the following phrases sounded: "You could not achieve ..., although very few people could do and prepare in addition to you ...". Therefore, the second rule: "Even in criticism, show the unique contribution of the superior in resolving this situation." Immediately after the criticism, there followed clear proposals on how to correct the situation. And these were not only indications of what the chief should have done, but, more of it, instructions on what the employee and his colleagues could do. Thus, the third rule: "Immediately suggest constructive ways to resolve disputed situations." As a result of the realization of all ideas, the picture desired for the chief and the collective as a whole was drawn, namely, the prosperity of the department. And in the end, the fourth rule will be: "Show the desired picture for the boss and his team of the prosperity of his business."

Tip 3: How to do business in Europe

Despite the crisis in European countries, this region represents great prospects for business. It is important not only to create and organize correctly business, but also to lead it. There are several important rules for compliance businessEtiquette in the EU.

Instructions

Dress up simply and conservatively when you are driving business at Europe. If you are a man, then put on blackclassic suit with a white shirt. If this is the cold season, wear a raincoat or jacket over it. Women are also recommended to wear strict suits, as well as more business dresses, blouses and pants.

Provide information about yourself and businessyour European colleagues before the meeting ordiscuss important issues. Although many Europeans do not need to have personal relationships in the conduct of business, it's still your job to explain your intentions and tasks that you want to implement in a joint businesse. It will be a competent approach.

Be ready to show knowledge of Europeanenterprise, with the representative of which you meet. This will speak about the seriousness of your organization. Provide a clear, well-thought-out presentation of your proposal and the desired financial result.

Radiate self-confidence and purposefulness. EuropeYTS appreciates the inherent features of business-sphere. Laconically state your ideas so as not to waste your colleague's time. EuropeYiddish entrepreneurs appreciate the time and do not always even need a personal meeting to conduct businessa.

Arrange meetings and transactions in an informal setting. This is increasingly becoming relevant for businessbut in the territory of the EU. However, this does not mean that you are less responsible. Be punctual, and you will win the respect of European colleagues.

Be open to constructive criticism. In most cases, businessEurope's opinions speak openly and directly. As a rule, they do not encounter any special difficulties in expressing doubt about a commercial proposal or plan of action. Remember this and always think about what you can offer as a counterbalance.

Understand that European businessAll partners are expected to actively participatein the decision-making process. Owners of companies in the EU countries are looking for exactly such active managers and employees who are not afraid to make decisions and have a certain responsibility on their shoulders. Become such a person, and success in cooperation will be provided to you.

Tip 4: Who is the heather

The word "heather" is now often found inblogs and forums. Moreover, it is often found even in lyrics, especially when it comes to rap. Finally, you can see it in the comments to the videos posted on the Internet.

Who are the hayters?

The word "heather" came from English hate, thatmeans "hatred." In Russian there is no word that is similar in meaning to it. They call people who openly express dislike for a person, a book, a film, a series, a song or even a work in general, but act aggressively, pushing the interlocutors to a conflict. As a rule, hayters can not bring suitable arguments to confirm their point of view. In extreme cases, they can not only express a negative opinion about something, but also threaten not to please them with violence, slander him and use other similar methods. To better understand the meaning of the word "heather", it should be borne in mind that in most cases the reason for the aggression of such people is not so much the desire to throw out negative emotions without any reason, how much envy, anger, caused by someone else's success. Many cheaters are dissatisfied with the fact that someone was able to gain recognition and fame, while they themselves were not able to do it. In some cases, heiters are people who quite justifiably and fairly criticize someone's work. Especially often this word is used by young "creators" who have not achieved any success yet and react too painfully to any comments in their address. In fact, such use of the term is not entirely true. With the same success can be called the envious of an experienced and successful writer who gives valuable advice to the graphomaniac.

How to behave with hayters

As a rule, hayters act anonymously, and in thisone more difference from people who are striving for constructive criticism and who do not hide their face. They write negative comments and messages on pages of sites, on mail, in personal correspondence, but they use nicknames and try not to specify their real data. This means that it is almost impossible to meet with such a heather and talk to him personally. The best option in this case is to block a person, deprive him of the opportunity to write to you from a particular account. However, do not forget that he can register under another nickname to continue "communication." The best way to deal with a hider is to completely ignore all his messages. Not getting the right reaction in response, such people find themselves another victim. Do not pay attention to evil words. Of course, they can hurt and even offend seriously, but it is important to understand that in fact, listen to the opinions of the hayters is not worth it.