Tip 1: How to behave in a conflict situation

Psychology

Tip 1: How to behave in a conflict situation

There is no life without conflict. At work, in the family or in the process of communicating with friends, disagreements arise from time to time, which sometimes turn into a conflict situation. You can learn to resolve such moments with the least loss for a relationship or business.

Instructions

If there is a conflict, keep calm andgive the opportunity for the opponent to speak out. Do not interrupt or comment on his statements. Patiently listen to all his claims and statements. After that, the inner tension of both participants will decrease, and you can proceed to the next stage.

Ask the interlocutor to justify the claim. After he poured out emotions, he was ready for a productive dialogue, and you had to push him to it. Just do not let the opponent go back to emotions again, tactfully send him to the conversation on the merits.

Discharge the situation - call a personpositive emotions. If your opponent is a woman, make her a sincere compliment. You can tell a relevant anecdote or remind the interlocutor of previous good relationships.

Do not aggravate the situation with your negative assessment situation, It is better to mention your feelings. Tell them that they are upset by what happened. Thus, you will make it clear that there are two parties to the conflict, and apart from the opponent's point of view, there may be another.

Try to jointly identifyThe problem of the dispute and the final result of its solution. It often happens that two people differently see the essence of the same problem. Come to a common understanding and find common ways out of this situation.

During the conversation, give the opponent the opportunity to feel your respect. In assessing situation Use as a criterion of action, notThe person of man. You can emphasize his person by means of phrases: "Do you have another point of view," "Let's clarify whether we understand each other correctly". Such an emphatically respectful attitude will reduce his aggression.

Do not be afraid to apologize if you are wrong. Recognizing mistakes is not a sign of weakness. On the contrary, smart and mature people can apologize.

No matter how the conflict is resolved, keep the relationship. The situation is changing, but people are staying. Despite the disagreements, express hope for further good relations.

Tip 2: How to respond if you are rude

The rudeness of those around us is met at every step. Dissatisfaction, anger, self-doubt causes some people to be rude, raise their voices, and attack verbally. The main thing is not to bring the conflict to a scandal, while defending its point of view.

Instructions

Very often boorishness is found in the sphere ofService. Vendors in stores, cashiers, dispatchers of house management very much do not like claims, most often fair, in their address. If your question or request is someone rude in response, just ask to call the administrator or director. Usually this is enough to moderate the opponent's ardor. If the interlocutor does not calm down, write a complaint. For starters - in the plaintive book, which must be in every institution that serves citizens. You are required to write an answer and tell what measures are being taken against the offender. If this does not happen - call or write to Rospotrebnadzor. This is their task - to deal with unscrupulous services.

If the boss is rude, you'll have to put it ona place. Calmly say that in this tone you do not intend to talk. Remind that you are both in the service, where emotions are simply not professional. If this did not work, and you do not intend to tolerate rudeness, you will have to change your place of work. There are leaders for whom such communication with a subordinate is the norm. And to change his character is not in your power, it's easier to find a new director.

The most difficult thing is when people are rude to people. In general, this affects adolescent children. Transient age and hormonal explosion often have a very negative effect on the character. In response to abuse, you should not raise your voice. Calmly ask to sit down and talk. Find kind words to let the child open up and trust you. Ask what happened and what he is not happy about. Finding out the cause of irritation, it is easier to find a way out of the conflict. But in no case do not put pressure on a teenager. It can close and in general cease to let you into your life. Then it will be almost impossible to find a way to reconciliation.

Tip 3: How to behave in different situations

Behavior of people on the street, in transport, inShops, in places of public catering often does not correspond to any norms and rules. But after all, mutual politeness and affability are of great importance and affect the mood of a person. In any situation, you need to behave yourself culturally, tactfully and with dignity.

Instructions

Walking along the street, stick to the right side and do notSwing your arms. If you accidentally hit a passerby or stepped on someone's foot, apologize necessarily. A man usually goes to the left of a woman, a child or an elderly person.

Do not stop on the busy part of the trackor pavement, stand aside so as not to disturb others. Do not eat ice cream, hot dogs and other food on the go. It is not proper to point a finger at someone, turn around and gaze after the passers-by.

If you go with a companion and meet an acquaintance, imagine people to each other. Hold the door to let the elderly, children and women. Do not slam the door, hold it.

In conversations in society, exercise restraint,Listen to the interlocutor, and then answer. Do not discuss illnesses, do not boast of successes, do not talk about people badly and do not gossip. Not all jokes are well received in society, it is better to refrain from vulgar and risky jokes.

Yawn on the sidelines, unnoticed by others. The same rule applies to sneezing, coughing, blowing. Choose clothing that matches the place where you are going to go. In the auditoriums go to your place facing the already seated people.

In cafes, restaurants and similar establishmentsthe man must be the first to enter. In the wardrobe, he helps a woman to take off her outer clothing and gives it to the employee, when she leaves, she takes them and helps the companion to get dressed.

Do not discuss or comment on the prices of dishes on the menu. The first is choosing a lady, but the order is made by a man.

When you invite people to visit, warn themFor a few days, so they have time to prepare. The invitation should come from the hostess of the house in person or in a telephone conversation. Written invitations are usually sent only to the wedding.

Alert guests about all the guests, becauseThe relationship between some acquaintances can be strained, which will not allow any of them to come. Quarrels and conflicts are better to warn than to correct their consequences.

All necessary preparations are necessaryFinish before the arrival of guests. Meals should be ready, and the table is laid. It's not proper to refuse to eat at home, the landlady can be offended. But you can ask for supplements, it's only nice to a woman who tried to cook meals.

Tip 4: How to resolve conflict situations through conflict

Interpersonal relationships are not withoutDisagreements and conflict situations. The ability to resolve conflict situations is called conflict management. It is competent management of the conflict that can lead to resolution of the problem and mitigation of the conflict situation as a whole.

Behavior in conflict requires patience and high self-control

Instructions

The existing differences of people in temperament, pointvision, values often lead to clashes of interests and contradictions between them. It is important to remember that there are many options for human behavior in a conflict situation. Therefore, the outcome of a conflict situation depends on the behavioral strategy of the person in it.

The most favorable way out ofConflict is a compromise. In this situation, the parties find a solution through mutual concessions. As a rule, both parties are interested in a peaceful resolution of the situation, so they yield to each other for the sake of maintaining friendly relations.

The next best option for resolutionconflict situation is cooperation. With such a behavioral strategy, the parties seek to find mutually beneficial conditions under which the cause of the conflict would be exhausted. So, the conflict participants are looking for a solution that would satisfy the interests of both sides of the conflict. Such a resolution of the conflict is constructive, because in the end the conflict between the parties ceases to exist.

On the contrary, the situation in the conflict, in whichA person openly and negatively expresses his point of view, insists on his own interests, refuses to listen to the opinion of another person, is called rivalry. It is worth noting that this behavior of one of the participants in the conflict promises a deliberately unfortunate outcome. Such a conflict situation will be resolved, provided that one of the parties to the conflict decides to cede its interests to another.

There is a fairly common behaviorIn a conflict situation, when one of the parties seeks to evade the clarification of relations, giving up their point of view without negotiating with the other party. This behavior is called avoidance, but this method is not the best behavior in a conflict situation. Because the cause of the conflict is not discussed and the problem is not solved.

Often there is a situation in which oneThe party adapts itself to the interests of the other. Such a party changes its point of view, renounces its views, often sacrificing its own interests. This behavioral strategy is called adaptation. It is not difficult to guess that in such a situation, the interests of one of the parties to the conflict are infringed, therefore such a variant of the person's behavior in the conflict is not optimal.

Tip 5: Conflict situations with classmates

It often happens that betweenclassmates have conflicts. The reasons for this can be a great many, ranging from elementary rivalry ending simply personal dislike, such moments are quite common among young people, here will play the role and style of your child's clothes and his manner of communicating with classmates.

Parents should first explain theirMatured children that such situations in the new collective are possible and do not need them, to be afraid, because by their nature they are all solvable. Tell us about the simplest and most effective ways to get out of the conflict situation, about how you can avoid it at the very first stage.

First you need to try to learncontrol emotions. Often happens that in the student groups there are leaders who try to identify the weak at the initial acquaintance with other students. Such persons can manifest themselves quite aggressively, their main tool in communication will be provocation, the withdrawal of the opponent to emotions. Explain to your child student that in this case you should not respond aggressively, you need to talk calmly without raising your voice. If the situation allows, in order to avoid an acute conflict, you can try to accept the aggressor's point of view, try to translate the topic by talking with him, switch it.

Do not show fear, panic, takeposition of the slave, as in the future such behavior in a conflict situation can be detrimental to the situation in his group. The best way to avoid conflict at the initial stage of dating and communicating with classmates is friendliness. Do not shut yourself up.

Just try to explain that in eachsituation, you can try to find a compromise, in which each of the parties can come to a common denominator. It is important not to be passive, try to cause respect for yourself. Learn to behave with dignity and confidence. Do not insult and seek ways to resolve any disputable situation through conversation. It happens that ordinary litter can occur due to incorrect behavior.

For example, because of a verbal tactless treatmentto another student, explain that if such a situation has occurred, do not be afraid to apologize. Being able to recognize your mistakes is just as important as getting away from the conflict correctly. Students already practically adult independent people and any unresolved conflicts can pass rather painfully, as here it will not be possible to complain to parents, or teachers. Therefore, it is more important for your child-student than ever to be able to confidently and adequately evade conflicts.

Council 6: How to resolve conflicts in society

Conflict resolution implies awarenessCircumstances that cause the emergence of acute disagreements. When resolving conflicts, equilibrium relations are established, or agreement is reached on the contentious issue.

Criteria and types of conflict resolution

The outcomes of conflicts can be the mostVarious. Proceeding from this, different criteria for conflict resolution are singled out. Most often, the main ones are the cessation of the conflict and the achievement of the goal by one of the participants or by both sides. American expert K. Mitchell expanded the list of parameters that serve as evidence that the conflict is resolved and will not arise again. Among them: the problem that underlies conflicts is disappearing; The resolution of the conflict is accepted by all parties both at the level of elites and at the level of the people; The agreement is self-sufficient and does not require the participation of a third party; The solution of the conflict is not a compromise, i.e. Does not infringe on the interests of either party; The agreement establishes new positive relations between the parties; Participants voluntarily accept agreements without force. Thus, from such a broad list of conflict resolution, complete and partial resolution is singled out on an objective or subjective basis.

Stages and technologies for conflict resolution

Conflict Resolution Technologies -A multi-stage process, which consists of several stages. Among them: an analytical stage, an evaluation stage, a choice of the way to resolve the conflict, the formation of an action plan and the implementation of this plan. As a result of the implementation of the complex of measures, their effectiveness is assessed. In practice, conflicting methods can eliminate the arising contradictions on the basis of a force variant, a compromise, an integral model or separation of the parties. The methods used can be divided into violent (for example, wars) and nonviolent (for example, negotiations). The power model and power domination is a model that supposes the suppression of the interests of one of the parties. It is based on the principle that "the strong is always right". A variety of methods can be used - psychological, physical. The means of the power model include ultimatums, threats, violent actions, etc. Domination and victory in the conflict can be achieved at the expense of economic resources, administrative levers. Often this method involves transferring responsibility to the weaker side, which supersedes the cause of the conflict. At the same time, it is not possible to resolve such a social conflict finally, only to extinguish it for a while. The only way to resolve the conflict by force is to completely eliminate it for a period of time. A strong model for resolving social conflicts can be justified only if the conflict provokes the conflict, support the conflict with public opinion, a large number of victims, antagonism of interests, etc. This is the most common way to resolve public conflicts in Authoritarian societies. The strategy of separating the conflicting parties suggests that it is resolved by isolating the parties. The model is quite effective, but it can destroy the social system and lead to its disintegration. A compromise model is a way of coordinating the interests of the parties, which consists in mutual concessions of the conflicting parties. This model outputs and establishes the process of communication between the parties. At the same time, the conflicts themselves are not resolved, but only acquire an institutional framework. This allows the ruling elites to control them and avoid escalation. The integrated strategy provides for the possibility of satisfying the interests of the parties provided they review their positions. This model is able to integrate the interests of the conflict and does not involve sacrificing one's interests.