Tip 1: How Outsourcing Works
Tip 1: How Outsourcing Works
Outsourcing involves the transfer of an organizationpart of the functions (usually production) for the execution of another company that better specializes in this area or has the best resources for this.
Instructions
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An organization wishing to delegate a specificpart of its functions to another firm, compiles a list of the work to be transferred with a detailed description of them. This stage requires a lot of attention, because it is unlikely that the contractor organization is likely to perform the tasks that are not envisaged here, but desirable tasks (even if they are not very significant). In any case, without additional fees. At this stage, criteria can also be developed for assessing the compliance of a hired firm (a potential performer) with the tasks assigned.
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According to the previously developed (or at least implied) criteria, a specific performer is sought and selected.
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With the chosen contractor the contract is concludedoutsourcing (or contract agreement), in which the list of works transferred by the customer company is displayed in detail, the required number of employees for its execution, as well as the requirements for each of them.
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Then the executing company starts the searchnecessary workers and their preparation for the performance of imputed tasks. Depending on the complexity of the work being delegated and the qualifications of the employees involved, this training may take from one week to a month. Nevertheless, this takes much less time and resources for the artist than if the customer was engaged in this task independently.
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When the employees involved are equipped with resourcesand are actually ready to perform the work transferred by the customer (within the contract or outsourcing contract), the staff enters the facility and proceeds to perform their functions.
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After each reporting period, aan information letter containing information on the number of days worked (shifts, hours) for each employee. On the basis of this document, the customer and the executor then draw up and sign the act of the executed works, and separately the customer is billed according to the works actually performed within the framework of the contract.
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As an outsourcing, as a rule, separatefunctions of the organization on the basis of a long (from one year or more) contract. For some specific reason, these functions are not profitable for the organization itself, or simply it does not have sufficient experience and / or resources for this. Although the enterprise that uses outsourcing becomes more dependent on the external environment, however, by saving its costs and freeing up resources (labor, financial, material, information), the overall efficiency of the enterprise eventually increases significantly. This allows the organization to develop promising areas of its business or concentrate efforts on existing, but requiring more attention areas.
Tip 2: What is Outsourcing and Outstaffing?
Even if you work in the same organization for many years, you can simultaneously be an outsourcer or participate in the process of outstaffing ...
So, outsourcing is for our businessmen an old and familiar concept. Outsourcing is given to many activities that are not basic for this particular firm. I.e outsourcing transfer of non-core functions for the company orprocesses to implement a third-party organization that specializes in this. It is possible to delegate a company-outsourcer a lot - from cleaning services (to conclude a contract with a cleaning company) to accounting services and the work of a system administrator. The benefit of such delegation is obvious - you can hire an experienced specialist who will perform the whole amount of work, but the fee for this work will be much less than if the rate in the state was opened or the department was formed.
Outstaffing a bit like outsourcing. In this mechanism of the organization of work with the personnel, third-party companies are also used, but in fact it is simply the withdrawal of personnel for the staff. That is, the performers are listed in the staff of the executing company, but they actually work for the company-customer. Synonyms for outstaffing are the leasing of personnel or the rental of personnel.
So, the difference between these two concepts is,that outstaffing differs from outsourcing by the attitude of the customer of services to the personnel performing the work. In the first case, the staff is directly subordinate to the customer, and the executor only selects personnel and formalizes it in accordance with the law, and when outsourcing focuses on the performance of work, without strict requirements for personnel and the workplace of the personnel on the part of the customer.
Tip 3: How to arrange delivery
To each leader of the newly openedonline store have to deal with the problem of organizing the delivery of goods to customers. There are three main ways to do this. And each of them has its advantages and disadvantages. Let's consider each of them.
Instructions
1
You can trust an outsourcing company,which will take the whole issue on the delivery of goods. The couriers themselves will strike the buyer's check, after that the money will go to the logistics company to the accounts, and from there to the online store. Commission is from 1.5 to 3% of the value of the goods.
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The advantage of this method of delivery is that,that you do not need to mess with accounting, as well as with staff. Outsourcing can completely remove from you all delivery problems, allowing you to deal exclusively with business.
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But there is a drawback: during a heavy load of orders, an outsourcing company can not cope with duties. As a result, it may happen that the client refuses the order, so he did not wait.
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Own courier service. The whole staff of their couriers is good. Only their couriers can be made to perform their duties clearly. In the case of an outsourcing company, this can not be done, since employees of such companies have their own superiors.
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To the pluses of this method of delivery organization, you cancarry continuous monitoring and improvement of quality of service. Your operator can call the client at any time and ask how the courier coped with his task.
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But the main problem with his servicedelivery is a high "turnover" of cadres. It is quite difficult to find a conscientious and honest courier, who would run about half a day in the city in the cold or get stuck in traffic jams in crowded transport. Such perspectives deter many.
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Use the services of the "Post of Russia" isthird way of delivery. This enterprise is a large logistics company with the most developed network of branches throughout Russia. Anywhere in the country with its help you can deliver the goods by cash on delivery. In this case, you will not need to hire couriers. Nearly Russia has an analogue of DHL. This is the service "EMS Mail of Russia." This courier company delivers goods directly to the buyer using the network of branches of the parent company. "EMS Mail of Russia" works much faster, but its services are more expensive.
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As already mentioned, the "Post of Russia" has a very developed branch infrastructure. There are 86 branches and more than 40 000 post offices on the territory of the Russian Federation. The figures are impressive.
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However, queues at post offices have longceased to be something unusual. In addition, the mail has its own list of goods that are prohibited from being shipped. Also, when the goods are sent by cash on delivery, the buyer may simply not come for the goods. In this case, the sender will bear the costs of forwarding the goods to the buyer, as well as his (goods) return delivery.
Tip 4: How to Organize Outsourcing
Domestic companies have increasingly resorted to services outsourcing organizations. Their main task is to perform certain functions of the company-customer. For outsourcing to bring profits to your business, and not become a mistake, you need to know how to properly organize it.
Instructions
1
Carry out a thorough market analysis outsourcing companies. It is necessary to choose the one that will perform the tasks assigned to you the most qualitatively. Outsourcers, unlike contractors, are hired for a long time. As a rule, they conclude a contract with them for at least a year. Therefore, you must be sure of your choice.
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Define the functions that you are planninghand over to the selected company. Most organizations, trying to get rid of routine work, overload the outsourcers with excessive volumes. This can lead to the company's failure to cope with the duties assigned to it, and you will lose more than you could have.
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Provide outsourcers with information about how you see the result of their activities. They must know what they should strive for, what tasks they are assigned to them. Large quantity outsourcing companies are trying to take turnkey projects. You only need a task, and the performers will decide how and what they need to do.
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Identify the criteria by which you willto determine the intermediate results of work. If you are not completely sure about the competence and professionalism of an organization chosen as an outsourcer, periodically check the progress of the work performed by it. This approach will help you to make timely changes in the activities of outsourcers.
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Provide all the necessary information forsuccessful execution of the transferred functions. However, please note that if you do not follow the progress of the work, it is likely that there will be a situation that will tie you to the services of this particular outsourcing company.
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Build the work in such a way that in anymoment you could take back the functions assigned to outsourcers. This is necessary to obtain a stable position in case the contract is terminated, and you will not find new outsourcers.
