Features administrator at the hotel
Features administrator at the hotel
Administrator - the face of the hotel, because it is with himthe client communicates first of all with check-in, as well as throughout the stay. But on this communication, the duties of the administrator do not end.
The face of the hotel
Make a good impression on customers - onefrom the paramount tasks of the administrator. Therefore, a person applying for this position needs to have good stress resistance, because clients meet differently. And to communicate with them it is necessary often: the administrator meets the future guests, explains to them rules of residing in hotel, settles on numbers, gives and takes keys of numbers, answers all arising questions, and also listens to claims. A good administrator is also a little psychologist, he can make up a psychological portrait of the client and understand how to communicate with him in the most effective way. The ideal administrator is invariably smiling, polite and infinitely amiable, but in some cases he must be persuasive and be able to insist on his own - if it is about respecting the rules of the hotel. This is useful in the case of non-standard or conflict situations - they should be resolved by the administrator. Pleasant appearance should be combined with a pleasant voice - the administrator has to communicate with potential customers by phone. Useful and good memory, and competent speech: for each client will need to repeat the pricing, advantages and features of the hotel, the rules of residence. Other duties
In addition to all this, the administrator is responsible forcorrespondence of the hotel and supervises the work of other employees. Here, the attention and skills of organizational work, as well as self-discipline, will be useful, especially if the hotel is large. In the requirements for candidates for the post of administrator, knowledge of the PC often comes to light - after all all the documentation is now on the computer, and knowledge of foreign languages, especially when it comes to large hotels high class in large cities - here foreign tourists can settle in. Knowledge of English is a priority, but the more languages an administrator knows, the better. It would be nice to know the city: it is from the administrator that visitors are most often interested in local sights, cultural institutions, ask advice about leisure and the route of the walk. The addresses of the nearest branches of banks, places of public catering will always be useful. It will also be useful to keep the numbers of taxis and other services that you might need (delivery restaurants, etc.) at hand. The administrator is calculating with customers, so the cashier's skills - mindfulness, ability to quickly count in the mind, will also be very useful.
