How to return an item you do not like
How to return an item you do not like
Return product, which did not fit you or just did not like it - you can, but it's quite problematic. Sellers are very reluctant to replace productbut return money. To protect your rights, use the law "On Protection of Consumer Rights". It regulates the work of the seller and the right of the buyer to return, replace and guarantee repairs producta.
You will need
- - passport;
- - check for goods;
- - an application for replacement or return of goods;
- - claim in duplicate.
Instructions
1
There is a list productwhich are not covered by thethe buyer's request for their return or replacement. You can not exchange or return, in the absence of defects, cars, books, personal hygiene products, cosmetics and household chemicals, medicines, complex household appliances and electronics. The full list is indicated in the Decree of the Government of the Russian Federation of January 19, 1998, No. 55. These categories productThey are to be replaced only if defects are discovered during the warranty repair period or within 15 days after the purchase.
2
Other products, which are not included in the above list, you can return to the store or exchange for others. On this you have 14 days. For exchange productand present a receipt for purchase, directly product, your passport. In this case, the original packaging and appearance must be maintained. There should be no defects and traces of use. If they are available, the seller can refuse to refund you.
3
If you believe that the law is on your side, and the seller refuses to exchange or return producta, you can file your claim in writingform. Write it in 2 copies, on one of them a store employee is required to put a note on acceptance. If on the spot you are refused to accept a claim, you can send it by registered mail with a notification to the address of the organization. Do not confuse with the address of the store, tk. an organization can be registered in a completely different place. Within 10 days the store administration is obliged to answer you. In case of a negative decision, you can apply to the court.
