Tip 1: How to write a complaint in SES
Tip 1: How to write a complaint in SES
Write a complaint to the SES (Rospotrebnadzor) in thewritten or electronic version. An indispensable condition for consideration of an appeal is the indication of the full name, contact details of the applicant, the absence of insults and threats in the text of the complaint.
Complaint in SES (Rospotrebnadzor) can be filedby any person, against whom violations of consumer rights, sanitary and epidemiological norms, legitimate interests were committed. The complaint is filed in writing or electronically. If necessary, you can use both of these methods, and to receive an answer in electronic form, you must specify your own email address. The form for filing an electronic complaint can be found on the official website of Rospotrebnadzor, for which you should follow the link "Send an appeal", located at the top of the main page. A written complaint is sent by ordinary letter, and if necessary, confirmation of receipt is sent by registered mail with a notice of delivery.
What should be contained in the complaint?
SES considers complaints and appeals inAccording to the general rules established for administrative appeal against illegal actions, decisions. Obligatory requirements for the consideration of a complaint are the indication of the full name, contact details of the person who is the applicant. In addition, it is forbidden to include in the complaint threats, obscene language, insults, in the presence of which the official has the right not to consider this appeal. The address part of the complaint also indicates the central body of Rospotrebnadzor or the specific management in which it is sent. In the text of the complaint, it is necessary to state clearly and step by step the circumstances under which the violation of the applicant's rights was committed, specify specific legal norms (for example, on the basis of the law "On Protection of Consumer Rights") that were violated.What can I ask in a complaint?
Rospotrebnadzor has the authority toConducting their own checks, and if there are signs of crime - sends the data to the relevant authorities. In addition, the bodies and officials of this service can independently consider certain cases of administrative violations, to bring the perpetrators to justice. That is why the final part of the complaint usually sets out requests for verification of a specific organization, on the prosecution of certain offenses. The complaint is signed by the applicant (except for cases of filing an electronic appeal), and then sent for review. The results and decisions of the applicant are always notified by sending a reply by ordinary mail or by e-mail.Tip 2: How to write a letter to Rospotrebnadzor
Write a complaint, statement, comment onany reason can be in any public authority. There are many ways to do this. To state the essence of the problem should be as reliable as possible, preferably with the application of the necessary documents, logically and consistently.
Instructions
1
First, decide on the topic of the letter. What purpose do you pursue by sending the document to the organization? Determine the sequence of presentation. Letter can be written and sent by mail, using the Internet or via e-mail.
2
If you decide to send a letter by mail, take a sheet of A4 paper. In the upper right corner write the name, postal code and postal address Rospotrebnadzor, Further, list your personal data, place of residence, optional telephone and email address. In the middle of the document write a small word: a statement, a complaint, a claim.
3
Start writing from the beginning, describe what youHas prompted to address in the organization on protection of the rights of consumers. Outline the essence of the problem in detail, avoid emotions, write only the facts. Next, indicate what you do not like and where you applied to resolve the conflict or solve the issue, the results of treatment. At the end of the letter, write down in detail all the requirements, requests or questions. Focus on specific actions and violations. Do not invent anything and do not make assumptions.
4
Take the letter to any post office, better,If you send it by registered with a notification. In this case, you will be sure that it will reach the addressee. As a rule, the delivery time for such a letter varies from 3 to 15 days.
5
You have the right to send a letter on the Internet. This can be done using official websites. For example, the Union of Consumers of the Russian Federation. You should go to the site, find a column called "citizens' applications" and state the essence of the problem. It is required to indicate your personal data when, where, under what circumstances the situation occurred, your requests or requirements. Do not be guided by emotions, try to state only the facts. All applications are thoroughly processed, they are examined, tested and answered in accordance with the legislation within 30 days from the date of application.
6
You can come to Rospotrebnadzor personally. In this case, you should go to the reception desk to the head or leave an appeal in the office where the person authorized to receive such documents is located. And there and there you will put a note of acceptance on your copy and register the fact of its submission. Answer is given within 30 days, sent by mail. You have the right to take it personally. If you are not satisfied with such an order, sign up for an appointment with the head, which is held on certain days during the reception of citizens.
7
Find out the e-mail address of the supervisor Rospotrebnadzor. All information received at this address,The official studies and within the acceptable time frame gives an answer. In some cases, the time limit may be extended, as additional examinations, inspections and other actions may be required, but not more than 15 days.
Tip 3: How to write an administrative complaint
An administrative complaint is a meansextrajudicial settlement of disputes. As a rule, citizens submit administrative complaints to higher authorities on the actions of certain officials.
You will need
- - paper;
- - a computer;
- - Printer;
- - scanner;
- - passport;
- - copies of documents.
Instructions
1
Before filing a complaint, specify in whose name you will file it. The text of the administrative complaint is arbitrary, but it is necessary to follow the general rules for writing such appeals.
2
In the upper right of the A4 sheet,Who is addressed to your complaint, namely, the full name of the official and the position held by him. A little lower, through an empty line, write down who receives the complaint, that is, provide your details and home address. It is useful to indicate your passport details and phone number.
3
Below, in the center of the sheet, write the word "Complaint" andA new paragraph reveals the essence of your problem. Try to write briefly and in essence, be sure to specify the specific essence of your requirements. The more clearly the essence of the appeal is expressed, the simpler the addressee will give you the answer. If you describe the actions or inaction of officials, give all possible documentary evidence. In the text, indicate the numbers and dates of the documents so that the officials handling your complaint can easily understand the problem.
4
If there is a need to attach copies of the complaintAny documents, then after the main text write the word "Application" and in order, in column, under the numbers (1,2,3, etc.), specify the names of the attached documents. Since usually copies are attached, then after specifying the name of the document, write the word "copy" in parentheses.
5
At the end of the document, do not forget to set the date,indicate your name and initials, sign. Print the finished document in two copies. One you will pass to that supervising authority, where you address the complaint, on the second you will receive a note on its receipt. It is better to give the complaint personally, and not to send by mail. In the latter case, the risk is high that your paper will simply be sent to an urn, as there are no real confirmations of its receipt.
6
It is very important to choose the right supervisory authority. If you go to the wrong address, you will at best be told that your complaint can not be considered, and it is unlikely that they will give the address of the necessary authority. In the event that you do not know where to go, send your complaint to the prosecutor's office. From there, it will be forwarded to the appropriate authority with a request to provide you with a response on the merits of the matter. The complaint is given for one month.
